AML Policy

This AML Policy explains how anti-money laundering and financial crime prevention checks may operate around account use, payments, verification and withdrawals. It is written to help users understand the process behind document requests, transaction monitoring and account review.

AML controls are used to reduce the risk that gambling-related accounts are used for illegal money movement, fraud, identity misuse, stolen payment methods, duplicate accounts, bonus abuse or other suspicious activity. These controls may apply before or after deposits, before withdrawals, when account details change or when risk indicators appear.

1. AML purpose

The purpose of AML review is to confirm that account activity is legitimate, that the user is properly identified, that payment methods belong to the user and that deposited funds come from lawful sources. AML review may also help detect unusual transaction patterns that do not match normal recreational gambling.

AML checks are part of account operation. A review does not automatically mean wrongdoing. It means information may be needed before the account, payment or withdrawal can proceed.

2. Customer due diligence

Customer due diligence may involve confirming the user's identity, age, address, account details and payment ownership. The level of review may depend on account activity, transaction size, location indicators, payment method, document quality and risk signals.

Users may be asked for:

• Proof of identity.
• Proof of address.
• Payment method evidence.
• Bank or e-wallet statements.
• Source-of-funds information.
• Source-of-wealth information in higher-risk cases.
• Explanation of unusual transaction activity.

Users should provide complete and accurate information. Refusing review or submitting unclear documents can delay or restrict account activity.

3. Identity and age verification

Identity verification confirms that the account belongs to a real and eligible person. Age verification helps prevent underage gambling. Documents should match the account details and should be valid, readable and unedited.

If a user's account name, address or date of birth does not match the documents, additional review may be needed. Users should not create a second account to solve verification issues.

4. Payment ownership checks

Payment ownership checks confirm that the deposit or withdrawal method belongs to the registered account holder. These checks can apply to bank cards, bank accounts, e-wallets, transfer methods and other payment channels.

Third-party payment use can create AML and fraud concerns. A user should not deposit with another person's payment method, even with permission. If payment ownership cannot be confirmed, withdrawals may be delayed or refused until the issue is resolved.

5. Source of funds

Source-of-funds checks ask where the money used for deposits came from. This may be required when deposits are large, frequent, unusual or inconsistent with account history.

Evidence may include salary records, bank statements, business income documents, investment records, property sale documents, savings history or other legitimate proof. The evidence requested should match the type and size of activity under review.

6. Source of wealth

Source of wealth explains the broader origin of a user's financial position. This may be requested for enhanced due diligence when the account activity is high value, unusual or otherwise higher risk.

A source-of-wealth request may require more context than a single transaction. Users should provide a clear and consistent explanation supported by documents where required.

7. Transaction monitoring

Transactions may be monitored before, during and after account activity. Monitoring may look at deposit amounts, withdrawal timing, payment method changes, gameplay patterns, bonus usage, failed payments, account details and device signals.

Patterns that may trigger review include:

8. Suspicious activity review

Suspicious activity may include false documents, third-party payments, duplicate accounts, attempts to bypass limits, unusual transaction cycles, coordinated account behaviour, bonus exploitation, identity mismatch or refusal to provide required information.

During review, account functions may be limited. Deposits, withdrawals, bonuses or account access may be paused until the review is complete. In some cases, information may be reported to relevant compliance, payment or legal channels.

9. Withdrawals during AML review

A withdrawal can be held while AML review is incomplete. This may happen even if previous withdrawals were processed without issue. Risk review can change when deposit behaviour, documents, payment methods or account activity changes.

Users can reduce delay by:

• Keeping account details accurate.
• Using only their own payment methods.
• Avoiding duplicate accounts.
• Completing wagering rules before withdrawal.
• Responding to document requests promptly.
• Providing clear source-of-funds information when asked.

10. Bonus activity and AML controls

Bonus activity may be reviewed when it overlaps with fraud or suspicious account behaviour. Multiple accounts, repeated bonus claims, shared devices, coordinated play or unusual deposit patterns can trigger review.

Users should not use bonuses to move funds through an account. Bonus use should follow the active promotion rules, including wagering, maximum bet, eligible games and expiry requirements.

11. Enhanced due diligence

Enhanced due diligence may apply where risk is higher. This can involve politically exposed person screening, sanctions checks, high-risk location review, source-of-wealth requests or additional transaction analysis.

If enhanced checks cannot be completed, account activity may be restricted or ended. This is part of risk management and compliance.

12. Record keeping

AML records may be kept to support compliance, audit, fraud prevention, dispute resolution and account review. Records may include documents, verification results, transaction history, payment evidence, risk notes, support messages and source-of-funds information.

Some records may be retained after account closure where needed for legal, AML, fraud prevention or self-exclusion purposes.

13. User obligations

Users are expected to cooperate with AML checks. This includes providing truthful information, submitting readable documents, using only their own payment methods and explaining account activity when reasonably requested.

Users must not:

• Use false or edited documents.
• Deposit with someone else's payment method.
• Create duplicate accounts.
• Hide the source of funds.
• Split transactions to avoid review.
• Use gambling accounts for non-gambling money movement.
• Refuse verification after requesting withdrawal.
• Attempt to bypass restrictions or exclusions.

Final note

AML review is part of transparent account operation. Users who maintain accurate details, use their own payment methods and cooperate with verification are less likely to face avoidable delays. If a review is triggered, the best response is to provide clear, complete and truthful information through the requested process.